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I've been installing this in the last week on each computer. I've still got a few to go, so please let me know if I haven't gotten yours yet, as a reminder. Others, I've snuck in like a Ninja and installed it without you knowing.
What is this?
It's a shortcut to the Help Desk. Since most of you do not have phones, it's difficult to call the help desk. So now you can click on this, input your name, school, and problem; and I'll get an instant email.
Here's how it works:
Double Click the HELP!!! icon, and it will open the webpage shown below.
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The boxes with the * are required info. Put as much info as you can, and describe your problem with as much detail as you can for faster results.
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It's ok to be vague, but it depends how fast you need the help. If we have a better idea of what's going on, I can get in and out of your classroom with minimal disruption of your class.
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To your credit, nobody has submitted the last comment, but you could see how I could get that and basically start at square 1 on the investigation.
Reminder; If you do not have this HELP!!! icon on your desktop, will you please let me know? Thank you!
Justin great write up, I hope our staff will use it. Thanks for putting it together!
ReplyDeleteThanks Alex. I've already had a few people using it, and have had some positive feedback.
ReplyDeleteJustin~ Nice email. It makes it very helpful to have the visuals on there for some of us that are more visual learners. You are great! Keep up the great work.
ReplyDeleteYou're welcome! Thanks for the feedback.
ReplyDeleteJustin, thanks for all the help. Being a complete computer novice, the help icon may be useful more often than I'd like to admit.
ReplyDelete